Many investment opportunities are provided, including the following :
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ITO activities including the development of software programs, the design and development of web and mobile applications, testing and validation of software programs, creative industries.
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The development of Voice BPO activities in the fields of sales, customer relations, after-sale services.
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Data BPO activities including the management and analysis of financial data and transactions.
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Advanced research of information, technical and analytical services and processes of evaluation and decision-making (KPO), product R & D, engineering services and embedded systems.
- Voice and data BPO activities represent 45 % of the present potential and can grow four folds by 2020.
- ITO and R&D / KPO represent each 20 % to 30 % of the market’s potential.