Search

A-AA+

Success Stories

Back to the list of success stories

STE TUNISIENNE DE TELEMARKETING

TELEPERFORMANCE

Founded in 1978, TELEPERFORMANCEis the global leader in CRM (customer relationship management) and outsourced contact centers.

Whether managing customer service, technical support or debt collection programs, TELEPERFORMANCEalways provides first class results.

In 2010, TELEPERFORMANCEGroup achieved 2.058 billion € revenue.The Group operates about 98,000 computerized workstations, with more than 130,000 employees across 255 contact centers in 49 countries and works in more than 66 languages and dialects on behalf of major international companies operating in various sectors

By the early 2000s, TELEPERFORMANCEchose Tunisia to develop its offshore offers in French. Concerned with proposing services comparable to those provided in France, TELEPERFORMANCE Tunisia relied on the expertise and management methods proven over many years in the TELEPERFORMANCEGroup.

Since the establishment of its first center in Tunis, TELEPERFORMANCETunisia devoted its energy to operational requirement and performance, two key values in the deployment of Sales and Customer Service programs.